WEBSITE TERMS OF USE/SERVICE AGREEMENT

Last Updated: Dec 4th 2025

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Welcome to josannemark.com, operated by Josanne Mark Atelier Ltd. Throughout this document, the terms “we,” “us,” “our,” “Josanne Mark Ltd.” and “Josanne Mark” refer to Josanne Mark Atelier Ltd. We offer this website—including all information, tools, and services—to you, the user, on the condition that you accept all terms, conditions, and policies outlined here.

 

1. Acceptance of Terms

By visiting our website or making a purchase, you engage in our “Service” and agree to be bound by these Terms of Service, as well as any additional policies referenced here or accessible by hyperlink.

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These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

By using our Services, you confirm that:

• You have read and understood these Terms.

• You agree to comply with all applicable laws and regulations.

• You have the legal authority and capacity to enter into this agreement, whether personally or on behalf of an entity.

 

If you are below the age of consent in your state, province, or country of residence, you may not use the Services. If you do not agree to these Terms, you are not authorized to access or use the website.

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Any new features or tools added to the site will also be governed by these Terms. We may update or modify the Terms at any time by posting revisions on this page. Your continued use of the website constitutes acceptance of those changes.

 

2. Refund & Return Policy​

Customized / Personalised Designs:

Because all custom pieces (including our Forever-with-You designs) are crafted uniquely for you, these items are final sale once production has begun. If your custom piece arrives with a manufacturing defect, please contact us within 7 days of receipt. We will evaluate the issue and, where applicable, repair or remake the item at no additional cost.​

All Other Items:

We want you to feel confident in choosing a Josanne Mark piece. If something is not as expected, we are here to assist.

Exchanges & Store Credit

For online purchases, we offer exchanges or store credit within 14 days of receiving your item. Store credit is valid for one year.

To begin a return, email sales@josannemark.com to request a Return Authorisation (RA) code and return address. Items sent without an RA code will be returned to sender at their expense.

Condition of Returned Items

Returned pieces must be in original, unworn condition, including all packaging. Items showing wear, damage, or alteration will not be accepted. Shipping, handling, and expedited delivery fees are non-refundable, and items remain the customer’s responsibility until received by our studio.

Your Consumer Rights (Trinidad & Tobago)

Under the Consumer Protection and Safety Act, customers are entitled to a refund if an item is:

• defective

• not of acceptable quality

• not fit for intended purpose

• not as described

If any of these situations apply, please contact us immediately so we can resolve the matter.

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3. Online Store Terms

By agreeing to these Terms, you represent that you are the age of majority in your state, province, or country of residence.
You may not use our products or Services for any unlawful purpose, nor may you violate any applicable laws (including copyright laws). You must not transmit viruses, worms, or malicious code. Any breach of these Terms may result in immediate termination of your access to the Services.

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4. General Conditions

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card information) may be transferred unencrypted across networks or adapted to meet technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, sell, or exploit any portion of the Service without our express written consent. Section headings are for convenience only and do not affect interpretation.

 

5. Privacy Statement

What Information We Collect

When you purchase from our store, we collect personal information such as name, address, and email.
When you browse our site, we automatically receive your IP address to help us learn about your browser and operating system.

With your permission, we may send marketing emails about new products and updates.

Consent

You provide implied consent when you submit information to complete a transaction, verify a credit card, place an order, arrange delivery, or return a purchase. If we request your information for another purpose (e.g., marketing), we will ask for your explicit consent or provide an opportunity to decline. You may withdraw consent at any time by contacting customerservice@josannemark.com.

Disclosure

We may disclose your information if required by law or if you violate our Terms of Service.

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6. E-Commerce Platform (Ecwid)

Our online store is hosted by Ecwid, which provides our e-commerce platform. Your data is stored securely on their servers behind a firewall.

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7. Third-Party Services & Payments

Payments are securely processed by third-party provider WiPay. These providers collect and use information only to the extent required to perform their services. We encourage you to review their privacy policies, especially if their operations fall under different jurisdictions.

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8. External Links

Our site may contain links that direct you away from our website. We are not responsible for the privacy practices of external websites and encourage you to review their policies.

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9. Availability of Content

We do not guarantee that any content will remain available on our website. We reserve the right to edit, remove, or block content at our discretion, with or without notice.

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10. Changes to the Privacy Policy

We may update our privacy policy at any time. Changes take effect immediately once posted.
If significant changes occur, we will note them on this page. If the company is acquired or merged, your information may be transferred to new ownership.

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11. Ordering Products & Services

To place an order, you must be of legal age in your jurisdiction and have full authority to use the payment method provided.

 

12. Google Analytics

Our site uses Google Analytics to better understand visitor behaviour and website performance.

 

13. Shipping

International orders are shipped and insured via FedEx. Orders within Trinidad & Tobago ship via UPS. Delivery timelines are estimates only. We will provide tracking details when your order ships. Products are deemed accepted upon delivery to the address you provide.

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14. Duties & Taxes

Customs duties, import taxes, and related charges are not included in product prices. Customers are responsible for paying all applicable charges upon delivery. If you refuse delivery due to duties or taxes, the cost of return shipping will be deducted from your purchase, and you will receive store credit for the remaining balance (valid for one year).

 

15. Contact Information

To access, correct, amend, or delete personal information (or for questions or concerns) please contact us at:
customerservice@josannemark.com