Welcome to Our Bespoke/Custom-design Service
BESPOKE
means more than just a custom piece; It goes beyond that to reflect your individuality and style. Each creation is thoughtfully designed to meet your unique specifications, resulting in a one-of-a-kind masterpiece. With our collaborative approach, we capture your essence and personal flair, crafting jewelry that embodies your distinct vision.
At the heart of bespoke jewelry is its exclusivity, and we understand the immense value that comes with it. Our commitment to uniqueness means that we never replicate the exact design for anyone else. Instead, we pride ourselves on working closely with you to craft a piece that aligns with your preferences, taking into consideration your budget and overall design aesthetic.
As a designer brand, our approach is rooted in originality and artistic integrity. We firmly believe in not replicating other brands' designs. However, we are always inspired by the beauty of jewelry that resonates with our clients. We take inspiration from those pieces to create something unique, while maintaining a similar look and feel that captures the essence of what you love.
Our Design Process
Step 1: Consultation & Design Development
Your Bespoke design begins with meaningful discussions. We delve into the depths of your vision, carefully listening to your desires and understanding the emotions you wish to embody in your design. Josanne, will skillfully guide you through this creative exploration. With our deep understanding of jewelry craftsmanship and our ability to translate emotions into exquisite designs, we will transform your aspirations into reality. After a series of communications about your design and about the person who will wear the piece, we then develop a few hand drawn, rough sketches, for you to choose from.
Then,we source
your gems/diamonds.
Each precious stone
is unique to the person we are designing for.
Our gemstones are sourced through various suppliers from around the globe, all of whom we have a trusted and long standing relationship with. When it comes to choosing your gemstones or diamonds, we like to give our clients the opportunity of choice based on budget .
Our rough sketches
are transformed into digital drawings, using advanced computer aided design (CAD) technology.
Digital Drawing
Digital Renderings
The building of the model is a crucial step in turning the design concept into a reality.
Designing with CAD technology allows for absolute precision in the construction of the piece and the accuracy of the fit and layout of each diamond.
Step 2: Your Quotation
An accurate quotation can only be given after your consultation is completed i.e. when your CAD/ 3D design is finished and has been approved by you and your gems have been selected.
Step 3: Manufacturing
3D printed wax model
A wax model of your piece is 3D printed from the CAD we created. It is then cast in the metal of your choice, using eco-friendly sources.
After casting, we apply a pre-finishing polish to the metal, and the diamonds are each carefully set by hand, before a final polish is applied.
Bespoke, Custom-made, Customized:
What's the difference?
The term Bespoke refers to an item of jewelry that is created on the basis of a client’s specific request, unique design plan, purpose, time frame and budget. A bespoke design contains individual design details that are unique to the person it is being created for; as such, the exact piece will not be reproduced for someone else (except via the client's own request). All bespoke designs are essentially Custom-made (made to order for a particular customer) hence, the term is often used interchangably.
Custom-made and Customized designs do not meet the definition of bespoke as they are based on our standard range of designs that have, by request, been individually altered, for example, with rearranged features or unique gems creating a non-standard personalised item.
YOUR PURCHASE
WARRANTY
Your piece was carefully designed and crafted to be a cherished heirloom that will be valued by many generations. We stand behind our workmanship. Complimentary to you, we will replace or repair any piece that is damaged due to manufacturing defects (e.g. prongs that need to be tightened etc.) for a period of one year from the purchase date.
Normal wear and tear, accidents and damages due to neglect, or abuse are not covered by our warranty and will be repaired at a cost to the customer. Warranty coverage is based upon our inspection and sole determination.
AUTHENTICITY CERTIFICATE
A Josanne Mark certificate document is available to our clients upon request.
What is it?
It is a document that states the Diamond carat weight, the type of diamond/s, type of metal used, along with an image of the piece, its replacement value, invoice information, name of client and additional details where necessary.
When is it used?
This certificate can be presented to your insurance company if you are seeking insurance coverage through a home owner or individual jewelry policy.
It is issued specifically for engagement rings, wedding bands or any other item of fine jewelry set with diamonds or stones.
Every Josanne Mark bespoke design comes nestled in packaging that is thoughtfully customized to reflect the unique design of the piece inside. Be it an elegant hardwood box or a velvet-lined linen box with built in LED lights, each presentation is prepared meticulously for that life-changing proposal or special milestone as these details make the moment even more memorable. Your purchase also includes a complimentary polishing cloth to maintain the luster of your jewelry. A mahogany card also accompanies each piece, certifying it as a genuine Josanne Mark creation.
OUR PACKAGING
OUR PROMISE
The Josanne Mark brand is built upon values of integrity, sustainability, eco and social consciousness. Of all industries, the Mining Sector is responsible for some of the largest releases of toxic substances into our environment and some of the gravest abuse of human rights.
As part of our commitment to environmental and social responsibility, we use fair-trade gemstones, conflict free diamonds and precious metals from ethical mine-free sources in our designs.
We purchase our diamonds strictly from suppliers who source stones through Kimberley Process Certification (KPC) approved channels and by offering our clients the option of lab grown diamonds.
What is KPC? In short, it is a process ensuring that diamonds are conflict-free. More information can be found on the website: https://www.kimberleyprocess.com
